Call Recording
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Record audio through your telephony platform or upload directly via APIs. Integrated with Avaya, Genesys, Cisco, or any VoIP system.
The audio recording solution can monitor and record off of a number of common telephony platforms as well as any VoIP system or any audio streams using SIP and RTP. Game age of empires 3 full crack. https://ameblo.jp/780unfloccoreis/entry-12635531187.html. The recording solution can be hosted on servers at your organization or traffic can be directed through a VPN tunnel to be recorded on our servers. Recordings continue even during network outages and are uploaded as soon as connections are reestablished.
Recording can be handled using two different methods. Avaya TSAPI can be used to gather metadata and monitor call events and DMCC can be used to record audio. Another available option is to use Avaya CVLAN to watch for call events and setup port mirroring directly to a server for audio recording.
Metadata and call events are monitored through a Genesys T-Server. RTP traffic is then recorded for the audio.
Events and metadata are gathered using a Cisco SIP Trunk. RTP traffic is also used for audio recording.
Ms paint software free download for windows 10. Plain VoIP can be used to record audio. Just about any system that uses SIP and RTP can be recorded. If extra security is needed or a VPN is not desirable, SRTP can also be used.
Each channel is recorded as a separate file. Typically this is a channel for the agent and a channel for the customer, but it is not restricted to just two. A file per channel can be useful for playback, interaction graphics, as well as analytic engines such as speech.
Z/cloud X2
Calls are recorded directly from their streams as RTP files. These are then converted into wav and mp3 for playback and integration use. Only what is needed is kept. For example, if you only use playback then only the mp3 will be kept.
Z/cloud 2
Calls do not have to be recorded directly. If you already have a recording system API commands can be used to create interactions and upload files. Conversion to appropriate formats still happen and playback functions exactly the same.